Returns & Refunds Policy

Effective Date: [21-06-2025] Thank you for shopping with [Sania Studio]. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns and Refunds Policy below. --- 1. Eligibility for Returns We accept returns within [7/14/30] days of the delivery date under the following conditions: The item must be unused, unworn, and in its original packaging with all tags attached. Items must be returned with a valid proof of purchase (order confirmation, invoice, or receipt). Certain items are non-returnable, including: Perishable goods (e.g., food, flowers) Custom or personalized products Digital downloads Gift cards Final sale or clearance items --- 2. Return Process To initiate a return, please follow these steps: 1. Contact our customer support at [info@loves.pk] with your order number and reason for return. 2. Wait for return authorization and instructions. 3. Package the item securely and send it to the address provided by our team. 4. Ship the return using a trackable shipping method. Note: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product. --- 3. Refunds Once your return is received and inspected: We will notify you via email whether your refund has been approved or rejected. If approved, your refund will be processed to your original payment method within [5–10 business days]. Original shipping costs are non-refundable. --- 4. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [info@loves.pk]. --- 5. Damaged or Defective Items If your order arrives damaged or defective: Contact us within 48 hours of delivery. Include photos of the damaged or defective item. We will offer a replacement or full refund depending on the situation. --- 6. Late or Missing Refunds If you haven’t received your refund: First, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [info@loves.pk]. --- 7. Contact Us For any questions regarding returns or refunds, please contact us: Company Name: Sania Studio Email: saniastudio21@gmail.com Phone: 0300-3301600 Website:www.loves.pk